FAQs

General Questions.

How long does shipping take?


Order processing takes 1–3 business days. International shipping typically arrives within 7–10 business days.

Is my payment secure?


Absolutely. We use industry-standard encryption and secure payment gateways to ensure your data is 100% protected.

Where is your company registered?


We are a legally registered UK entity: SHIKHIYEV LTD (Company No. 17212450), located at 128 City Road, London, EC1V 2NX, United Kingdom.

How does the Smart Neck Massager help with neck pain?



Our Smart Neck Relaxation Pillow features soothing vibration and integrated warmth for a relaxing experience at home. It helps you unwind by providing gentle rhythmic massage sensations, making it the perfect way to feel refreshed and comfortable after a busy day



RETURNS & REFUNDS

Do I have to pay return shipping?


Do I have to pay return shipping? Return shipping costs are the responsibility of the customer, and the return address will be provided by our support team. If you experience any issues with your order, please contact us immediately—we are committed to ensuring your satisfaction and will provide a replacement at no additional cost if needed


What if I experience an issue with my device?


If you encounter any issues with your order, please contact our support team with your order details and, if possible, a short video showing the situation. We are committed to your satisfaction and will be happy to arrange a free replacement for you.



Can I return an opened product?

Yes, as long as you have used it consistently for the intended purpose and are requesting a refund under our performance guarantee.

Can I change or cancel my order after placing it?

We process orders quickly to ensure fast shipping. If you need to make changes, please contact us within 2 hours. Once an order is processed, we can no longer guarantee changes or cancellations.

PRODUCT USE & TROUBLESHOOTING

My HumpFix Pro is not heating or massaging correctly. What should I do?

Please try the following:

Try using it with a different cable and adapter (5V3A output or higher).

Test with a power bank.

Ensure all connections are secure.
If the issue persists, send us a short video so we can assist you further.

Is the product safe to use daily?

Yes, our devices are se follow the instructions in the manual to get the best results safely.

designed for daily use. Plea

Can I use it more than once per day?


We recommend using your device for up to 30 minutes per session to ensure the most comfortable and relaxing experience.